Monitoring sms messages related to server/customer interactions

ABSTRACT

A system, method and/or computer program product monitors delivery of text messages related to network traffic between a user&#39;s electronic system and a server. A capture server captures a network traffic message from a user&#39;s electronic system to a solution server. In response to capturing a request for specific information from the solution server, the capture server captures a related text message from the solution server to a text message gateway. The capture server then monitors a text message log within the user&#39;s electronic system, which contains a record of text messages received by the user&#39;s electronic system. In response to the text message log containing no record of the text message from the solution server within a predetermined length of wait time, the capture server generates and transmits an alert message to the solution server.

BACKGROUND

The present disclosure relates to the field of computers, andspecifically to the use of computers by customers that utilize servicesprovided by a solution server on a first type of network. Morespecifically, the present disclosure relates to messages, on a secondtype of network, that are related to server/customer interactions on thefirst type of network.

Users are able to access services from service providers that utilize asolution server. For example, a bookkeeping service may utilize asolution server that provides interactive (e.g., web-based) softwarethat allows a user to enter and retrieve data from the solution server.Such communications will typically be over a Transmission ControlProtocol/Internet Protocol (TCP/IP) network. Only messages that comportwith the TCP/IP protocol can travel over the TCP/IP network. Similarly,TCP/IP protocoled messages are unable to travel over non-TCP/IPnetworks.

SUMMARY

A system, method and/or computer program product monitors delivery oftext messages related to network traffic between a user's electronicsystem and a server. A capture server captures a network traffic messagefrom a user's electronic system to a solution server. The capture serveris capable of monitoring a network over which the network trafficmessage is transmitted, and the network traffic message is a request forspecific information from the solution server. In response to capturingthe request for the specific information from the solution server, thecapture server captures a text message from the solution server to atext message gateway. The text message is constructed to include thespecific information being requested and is addressed to the user'selectronic system. However, the capture server is unable to monitor awireless network used to communicate between the text message gatewayand the user's electronic system. The capture server then monitors atext message log within the user's electronic system, which contains arecord of text messages received by the user's electronic system. Inresponse to the text message log containing no record of the textmessage from the solution server within a predetermined length of waittime, the capture server generates and transmits an alert message to thesolution server.

BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS

FIG. 1 depicts an exemplary system and network in which the presentdisclosure may be implemented;

FIG. 2 illustrates an exemplary embodiment of a novel system used totrack messages from a network that a capture device is unable todirectly monitor, particularly where the messages are related to trafficfrom a network that the capture device is able to directly monitor; and

FIG. 3 is a high-level flowchart of one or more steps performed by oneor more processors to monitor delivery of text messages related tonetwork traffic between a user's electronic system and a solutionserver.

DETAILED DESCRIPTION

The present invention may be a system, a method, and/or a computerprogram product. The computer program product may include a computerreadable storage medium (or media) having computer readable programinstructions thereon for causing a processor to carry out aspects of thepresent invention.

The computer readable storage medium can be a tangible device that canretain and store instructions for use by an instruction executiondevice. The computer readable storage medium may be, for example, but isnot limited to, an electronic storage device, a magnetic storage device,an optical storage device, an electromagnetic storage device, asemiconductor storage device, or any suitable combination of theforegoing. A non-exhaustive list of more specific examples of thecomputer readable storage medium includes the following: a portablecomputer diskette, a hard disk, a random access memory (RAM), aread-only memory (ROM), an erasable programmable read-only memory (EPROMor Flash memory), a static random access memory (SRAM), a portablecompact disc read-only memory (CD-ROM), a digital versatile disk (DVD),a memory stick, a floppy disk, a mechanically encoded device such aspunch-cards or raised structures in a groove having instructionsrecorded thereon, and any suitable combination of the foregoing. Acomputer readable storage medium, as used herein, is not to be construedas being transitory signals per se, such as radio waves or other freelypropagating electromagnetic waves, electromagnetic waves propagatingthrough a waveguide or other transmission media (e.g., light pulsespassing through a fiber-optic cable), or electrical signals transmittedthrough a wire.

Computer readable program instructions described herein can bedownloaded to respective computing/processing devices from a computerreadable storage medium or to an external computer or external storagedevice via a network, for example, the Internet, a local area network, awide area network and/or a wireless network. The network may comprisecopper transmission cables, optical transmission fibers, wirelesstransmission, routers, firewalls, switches, gateway computers and/oredge servers. A network adapter card or network interface in eachcomputing/processing device receives computer readable programinstructions from the network and forwards the computer readable programinstructions for storage in a computer readable storage medium withinthe respective computing/processing device.

Computer readable program instructions for carrying out operations ofthe present invention may be assembler instructions,instruction-set-architecture (ISA) instructions, machine instructions,machine dependent instructions, microcode, firmware instructions,state-setting data, or either source code or object code written in anycombination of one or more programming languages, including an objectoriented programming language such as Smalltalk, C++ or the like, andconventional procedural programming languages, such as the “C”programming language or similar programming languages. The computerreadable program instructions may execute entirely on the user'scomputer, partly on the user's computer, as a stand-alone softwarepackage, partly on the user's computer and partly on a remote computeror entirely on the remote computer or server. In the latter scenario,the remote computer may be connected to the user's computer through anytype of network, including a local area network (LAN) or a wide areanetwork (WAN), or the connection may be made to an external computer(for example, through the Internet using an Internet Service Provider).In some embodiments, electronic circuitry including, for example,programmable logic circuitry, field-programmable gate arrays (FPGA), orprogrammable logic arrays (PLA) may execute the computer readableprogram instructions by utilizing state information of the computerreadable program instructions to personalize the electronic circuitry,in order to perform aspects of the present invention.

Aspects of the present invention are described herein with reference toflowchart illustrations and/or block diagrams of methods, apparatus(systems), and computer program products according to embodiments of theinvention. It will be understood that each block of the flowchartillustrations and/or block diagrams, and combinations of blocks in theflowchart illustrations and/or block diagrams, can be implemented bycomputer readable program instructions.

These computer readable program instructions may be provided to aprocessor of a general purpose computer, special purpose computer, orother programmable data processing apparatus to produce a machine, suchthat the instructions, which execute via the processor of the computeror other programmable data processing apparatus, create means forimplementing the functions/acts specified in the flowchart and/or blockdiagram block or blocks. These computer readable program instructionsmay also be stored in a computer readable storage medium that can directa computer, a programmable data processing apparatus, and/or otherdevices to function in a particular manner, such that the computerreadable storage medium having instructions stored therein comprises anarticle of manufacture including instructions which implement aspects ofthe function/act specified in the flowchart and/or block diagram blockor blocks.

The computer readable program instructions may also be loaded onto acomputer, other programmable data processing apparatus, or other deviceto cause a series of operational steps to be performed on the computer,other programmable apparatus or other device to produce a computerimplemented process, such that the instructions which execute on thecomputer, other programmable apparatus, or other device implement thefunctions/acts specified in the flowchart and/or block diagram block orblocks.

The flowchart and block diagrams in the Figures illustrate thearchitecture, functionality, and operation of possible implementationsof systems, methods, and computer program products according to variousembodiments of the present invention. In this regard, each block in theflowchart or block diagrams may represent a module, segment, or portionof instructions, which comprises one or more executable instructions forimplementing the specified logical function(s). In some alternativeimplementations, the functions noted in the block may occur out of theorder noted in the figures. For example, two blocks shown in successionmay, in fact, be executed substantially concurrently, or the blocks maysometimes be executed in the reverse order, depending upon thefunctionality involved. It will also be noted that each block of theblock diagrams and/or flowchart illustration, and combinations of blocksin the block diagrams and/or flowchart illustration, can be implementedby special purpose hardware-based systems that perform the specifiedfunctions or acts or carry out combinations of special purpose hardwareand computer instructions.

With reference now to the figures, and in particular to FIG. 1, there isdepicted a block diagram of an exemplary system and network that may beutilized by and/or in the implementation of the present invention. Notethat some or all of the exemplary architecture, including both depictedhardware and software, shown for and within computer 102 may be utilizedby software deploying server 150 and/or other system (s) 152, as well assolution server 204, computer 208, cell phone 210, mirror device 212,capture server 214, SMS gateway 218, and/or improper system 226 depictedin FIG. 2.

Note that in one embodiment of the present invention, computer 102depicts the solution server 204 shown in FIG. 2, while one or more ofuser's electronic system 202, computer 208, cell phone 210, captureserver 214, and/or mirror device 212 shown in FIG. 2 are depicted assystem(s) 152. In another embodiment of the present invention, computer102 depicts the capture server 214 shown in FIG. 2, while one or more ofuser's electronic system 202, solution server 204, computer 208, cellphone 210, and/or mirror device 212 shown in FIG. 2 are depicted assystem(s) 152. That is, computer 102 and system(s) 152 areinterchangeable depictions of one or more of the computing systemsand/or cell phones and/or gateways (e.g., SMS gateway 218) depicted inFIG. 2.

Exemplary computer 102 includes a processor 104 that is coupled to asystem bus 106. Processor 104 may utilize one or more processors, eachof which has one or more processor cores. A video adapter 108, whichdrives/supports a display 110, is also coupled to system bus 106. Systembus 106 is coupled via a bus bridge 112 to an input/output (I/O) bus114. An I/O interface 116 is coupled to I/O bus 114. I/O interface 116affords communication with various I/O devices, including a keyboard118, a mouse 120, a media tray 122 (which may include storage devicessuch as CD-ROM drives, multi-media interfaces, etc.), a GlobalPositioning System (GPS) sensor 124, and external USB port(s) 126. Whilethe format of the ports connected to I/O interface 116 may be any knownto those skilled in the art of computer architecture, in one embodimentsome or all of these ports are universal serial bus (USB) ports.

As depicted, computer 102 is able to communicate with a softwaredeploying server 150, using a network interface 130. Network interface130 is a hardware network interface, such as a network interface card(NIC), etc. Network 128 may be an external network such as the Internet,or an internal network such as an Ethernet or a virtual private network(VPN).

A hard drive interface 132 is also coupled to system bus 106. Hard driveinterface 132 interfaces with a hard drive 134. In one embodiment, harddrive 134 populates a system memory 136, which is also coupled to systembus 106. System memory is defined as a lowest level of volatile memoryin computer 102. This volatile memory includes additional higher levelsof volatile memory (not shown), including, but not limited to, cachememory, registers and buffers. Data that populates system memory 136includes computer 102's operating system (OS) 138 and applicationprograms 144.

OS 138 includes a shell 140, for providing transparent user access toresources such as application programs 144. Generally, shell 140 is aprogram that provides an interpreter and an interface between the userand the operating system. More specifically, shell 140 executes commandsthat are entered into a command line user interface or from a file.Thus, shell 140, also called a command processor, is generally thehighest level of the operating system software hierarchy and serves as acommand interpreter. The shell provides a system prompt, interpretscommands entered by keyboard, mouse, or other user input media, andsends the interpreted command(s) to the appropriate lower levels of theoperating system (e.g., a kernel 142) for processing. Note that whileshell 140 is a text-based, line-oriented user interface, the presentinvention will equally well support other user interface modes, such asgraphical, voice, gestural, etc.

As depicted, OS 138 also includes kernel 142, which includes lowerlevels of functionality for OS 138, including providing essentialservices required by other parts of OS 138 and application programs 144,including memory management, process and task management, diskmanagement, and mouse and keyboard management.

Application programs 144 include a renderer, shown in exemplary manneras a browser 146. Browser 146 includes program modules and instructionsenabling a world wide web (WWW) client (i.e., computer 102) to send andreceive network messages to the Internet using hypertext transferprotocol (HTTP) messaging, thus enabling communication with softwaredeploying server 150 and other computer systems.

Application programs 144 in computer 102's system memory (as well assoftware deploying server 150's system memory) also include a MessageTraffic Monitoring Logic (MTML) 148. MTML 148 includes code forimplementing the processes described below, including those described inFIGS. 2-3. In one embodiment, computer 102 is able to download MTML 148from software deploying server 150, including in an on-demand basis,wherein the code in MTML 148 is not downloaded until needed forexecution. Note further that, in one embodiment of the presentinvention, software deploying server 150 performs all of the functionsassociated with the present invention (including execution of MTML 148),thus freeing computer 102 from having to use its own internal computingresources to execute MTML 148.

Note that the hardware elements depicted in computer 102 are notintended to be exhaustive, but rather are representative to highlightessential components required by the present invention. For instance,computer 102 may include alternate memory storage devices such asmagnetic cassettes, digital versatile disks (DVDs), Bernoullicartridges, and the like. These and other variations are intended to bewithin the spirit and scope of the present invention.

With reference now to FIG. 2, an exemplary embodiment of a novel system200 used to track messages from a network that a capture device/serveris unable to directly monitor, particularly where the messages arerelated to traffic from a network that the capture device is able todirectly monitor, is presented.

System 200 includes a user's electronic device 202, which iscommunicatively coupled to a solution server 204 via a first network,depicted as the Internet 206. Internet 206, also simply known as “TheInternet”, is a global system of interconnected computer networks thatuse the Transmission Control Protocol/Internet Protocol (TCP/IP)protocol to transmit messages using packets of data. The Internet isoften called a “network of networks”, since it connects private, public,academic, business, and government networks, using various electronic,wireless, and/or optical networking technologies. Internet trafficincludes messages to and from the World Wide Web (WWW), which interlinkshypertext documents (i.e., webpages that use the Hypertext TransferProtocol—HTTP to represent and transmit information) together.

Thus, messages shown in steps 1-3 and steps 6-7 in FIG. 2 utilize TCP/IPand HTTP protocols to transmit messages.

Another form of electronic communication is text messaging. Textmessaging sends short text messages, usually limited to 160 characters,to a mobile device such as a cell phone. An exemplary protocol used fortext messaging is the Short Message Service (SMS) protocol, which allowsboth fixed line and mobile devices (e.g., cell phones) to exchange shorttext messages.

Text messaging runs on a cellular network. As the name suggests, acellular network wirelessly transmits data packets to cell phones fromtowers that are at the epicenter of “cells”, or physical areas. Althoughearly cellular protocols were analog (first generation—“1G”), most arenow digital. Thus, the second through fifth generation (2G-5G) systemsare all digital, where digital data packets are sent to and from cellphones.

Thus, messages shown in steps 4-5 (and/or step 5′) in FIG. 2 utilize atext messaging protocol, such as SMS under a 2G-5G (or higher) digitalcellular network.

In one or more scenarios, traffic through a cellular network may at somepoint travel through the Internet. That is, as depicted by dashed linesfrom the solution server 204 to the Internet 206 to the SMS gateway 218shown in FIG. 2, an IP based system (e.g., solution server 204) may beable to send IP packets through the Internet (e.g., Internet 206) and onto an SMS gateway (e.g., SMS gateway 218), where the IP packets areconverted into digital SMS packets for transmission to a cell phone(e.g., cell phone 210).

In another embodiment, as depicted by the solid lines from the solutionserver 204 to the SMS gateway 218 shown in FIG. 2, an IP based system(e.g., solution server 204) may be able to first generate an SMSmessage, which is then sent to an SMS gateway (e.g., SMS gateway 218)for transmission to a cell phone (e.g., cell phone 210).

In either embodiment, however, note that the capture server 214 isunable to monitor which text messages are sent from the SMS gateway 218and/or received by the cell phone 210. This inability is due to 1) thecapture server 214 being unable to monitor the cellular network 207being used by the SMS gateway 218 to send SMS/text messages to the cellphone 210; and/or 2) the capture server 214 being unable to monitor theSMS gateway 218 itself

That is, assume that capture server 214 is an Internet-based device,which communicates with other devices/networks via the Internet 206.Thus, the capture server 214 is able to communicate directly with themirror device 212 and indirectly with the computer 208 via the Internet206. If the cell phone 210 has IP capabilities (and access to theInternet, via a Wi-Fi hotspot or through an ISP that is in partnershipwith the cell phone carrier), then the capture server 214 communicatesusing TCP/IP protocoled messages with the cell phone 210. However, thecapture server 214 is not able to communicate using text messages, sincethe capture server 214 has no access to either the SMS gateway 218 orthe cellular network 207, due to technical constraints. That is, thecellular network 207 is a proprietary network that is simply unavailableto the capture server 214, which is only designed to use TCP/IPmessaging through the Internet. Thus, even if the capture server 214 wasable to communicate with the SMS gateway 218 (which it is not), it stillwould not be able to determine whether or not any text messages weregetting through to the cell phone 210.

Thus, with continued reference to FIG. 2, consider the followingscenario. As depicted in step 1, a user (using computer 208) attempts tolog in to a service (e.g., a webpage, an application, etc. that providesa service such as bookkeeping, service support, etc.) from the solutionserver 204 using browser 209. However, in this scenario the user has notentered a correct password to access the service. In one embodiment,this incorrect password (supplied by the user of user's electronicsystem 202) causes a hardware port 211 within the solution server 204 tobecome disabled. This hardware port 211 was required to be open in orderfor the service to be accessible to the user's electronic system 202. Bydisabling hardware port 211, the solution server 204 must send an errormessage back to the user's electronic system 202.

Thus, in step 2, the solution server 204 responds with a message back tothe computer 208, indicating that the login failed. For example, afailure page (i.e., an HTTP webpage associated with the service) may besent back to the computer 208, including a prompt to allow the user torequest a password reset. As depicted in step 3, the user then requestsa password reset by clicking the appropriate section of the failurepage.

As shown in step 4, the solution server 204 then sends a request to theSMS Gateway 218 to send an SMS message to the user's mobile phone (cellphone 210). This request contains a Personal Identification Number (PIN)that must be entered on the password reset page to confirm the user'sidentity. The capture server 214 then logs the request to the SMSgateway 218 (to send the SMS message to the user's mobile phone),including the time, destination address (e.g., port number, cell phonenumber, Media Access Control—MAC address, etc.), and the requested SMSmessage contents. The user interaction tracking via the mirror device212 is interrupted at this point because the SMS message will be sentfrom the SMS gateway 218 to the user's mobile cell phone 210 via adifferent channel (i.e., cellular network 207), and the mirror device212 has no way to detect this.

As shown in step 5, the user's mobile cell phone 210 includes an SMSinterceptor application 220, which sees the SMS message arrive from theSMS gateway 218 and writes the SMS message, with a timestamp, to a log222.

As shown in step 6, the SMS message is received and processed by an SMSlogic application 216. The SMS logic application 216 presents the PINfor the password reset page to the user of the computer 208, who thenenters this logic reset PIN. Note that in one embodiment, the cell phone210 and the computer 208 are a same device, while in another embodimentthe cell phone 210 and the computer 208 are different devices. In eitherembodiment, however, the user must enter the logic reset PIN in order toreset the login page for the desired service from the solution server204.

As shown in step 7, the log containing information about the SMSmessage, including timestamps of when the SMS message left the solutionserver 204, arrived at the SMS gateway 218, left the SMS gateway 218,arrived at the SMS logic application 216 and/or the SMS interceptor 220;the PIN number within the SMS message itself; an identifier of thesolution server 204 that requested/sent the SMS message; and/or otherinformation including, but not limited to, that related to the servicebeing requested and/or a history of steps taken to access this service(from steps 1-3 etc.) is sent back to the capture server 214 over theInternet 206. If the SMS message is actually within the log 222, thenthe capture server 214 uses the timestamp(s), contents and otherattributes of the SMS message to correlate the SMS message with thepreviously captured user interaction flow (from steps 1-3). Thus, it ispossible to determine if there was a significant delay in receipt of theSMS message, which may cause the login procedure to fail due to missinga timeout window. In another scenario, the message is entirely absentfrom the log, thus explaining why the user never reset the login page.

With reference now to FIG. 3, a high-level flowchart of one or moresteps performed by one or more processors to monitor delivery of textmessages related to network traffic between a user's electronic systemand a server (such as solution server 204 shown in FIG. 2) is presented.

After initiator block 302, a capture server (e.g., capture server 214shown in FIG. 2) captures a network traffic message (e.g., one or moreof the network traffic messages described in steps 1-3 in FIG. 2) from auser's electronic system (e.g., computer 208 in FIG. 2) to a solutionserver (e.g., solution server 204 shown in FIG. 2), as described inblock 304 of FIG. 3. As described herein, the capture server is capableof monitoring a network over which the network traffic message istransmitted (e.g., the Internet 206 shown in FIG. 2), but is unable tomonitor a wireless network (e.g., cellular network 207 shown in FIG. 2)used to communicate between a text message gateway (e.g., SMS gateway218 shown in FIG. 2) and the user's electronic system (e.g., cell phone210 shown in FIG. 2). As described herein, the network traffic message(e.g., a TCP/IP, HTTP, or similar message that travels through anIP-based system such as the Internet, but is unable to travel through anSMS/cell phone network) is a request for specific information from thesolution server (see step 1 described with FIG. 2).

As described in block 306 of FIG. 3, in response to capturing therequest for the specific information from the solution server, thecapture server then captures a text message from the solution server toa text message gateway (see step 4 in FIG. 2). This text message (e.g.,SMS message) is constructed to include the specific information beingrequested, such as a PIN number needed to reset a login page. Notefurther that this text message is addressed to the user's electronicsystem. More specifically, the text message is addressed to the cellphone component (element 210 in FIG. 2) of the user's electronic system(element 202 in FIG. 2). The address is identified by the cell phone'stelephone number, MAC address, etc.

As described in block 308 of FIG. 3, the capture server monitors(through access provided by the Internet 206, but not the cellularnetwork 207, shown in FIG. 2) a text message log (element 222 in FIG. 2)within the user's electronic system. As described herein, the textmessage log contains a detailed record of text messages received by theuser's electronic system.

As described in query block 310, a query is made to the cell phone 210by the capture server 214 as to whether or not the cell phone 210received the text message within a predetermined amount of time. Inanother embodiment, the cell phone 210 transmits the contents of thecapture log 222 1) whenever the cell phone 210 receives a text message,and/or 2) at certain predefined periodic time intervals. In eitherembodiment, the capture server 214 is able to determine when thetext/SMS message was sent from the solution server 204 (see step 4), andis able to see in the log 222 when, if ever that text/SMS message wasreceived by the cell phone 210. In response to the text message logcontaining no record of the text message from the solution server withina predetermined length of wait time (i.e., the text/SMS message neverreached the cell phone or else it arrived after a timeout window hadexpired), then the capture server generates and transmits an alertmessage to the solution server 204 and/or the user's electronic system202 and/or a monitoring server (not depicted in FIG. 2). Note that inone embodiment, the “timeout window” is a window of time established bythe solution server that defines how much time is allowed the user toreset his password information. If this timeout window expires, then theuser, even with the requisite PIN needed to reset theservice/page/password, will be blocked from doing so.

The process depicted in FIG. 3 ends at terminator block 314.

In one embodiment of the present invention, the capture server capturesthe network traffic message and the text message from a mirror device(e.g., mirror device 212 shown in FIG. 2). This mirror device maintainsa log of network traffic messages sent to and from the solution server(e.g., from steps 1-3 described for FIG. 2). This mirror device alsomaintains a log of text messages sent from the solution server (see step4 described for FIG. 2). Again, note that the mirror device is unable tomonitor the wireless network (e.g., element 207 in FIG. 2) used tocommunicate between the text message gateway (e.g., element 218 in FIG.2) and the user's electronic system (e.g., element 220 in FIG. 2).

As described herein, in one embodiment of the present invention, thenetwork traffic message is related to an interaction between a user ofthe user's electronic system and a service provided by the solutionserver, as described in steps 1-3 in FIG. 3.

In one embodiment of the present invention, the capture server is unableto communicate with the text message gateway. That is, although thecapture server 214 can capture an SMS message being sent from thesolution server 204, the capture server 214 is nonetheless unable tocommunicate with the SMS gateway 218 itself. This inability may be dueto several economic, business, and/or technical factors. For example,communication with the SMS gateway 218 may require a relationship with acellular carrier (i.e., a mobile phone service), which the captureserver 214 does not have (i.e., is not connected to a wireless network213 required to access the SMS gateway). Rather, in this embodiment thecapture server 214 is only able to communicate via the Internet 206,which cannot directly access the SMS gateway 218.

As described herein, in one embodiment of the present invention the textmessage provider gateway is a Short Message Service (SMS) gateway(element 218 shown in FIG. 2).

As described herein, in one embodiment of the present invention thenetwork traffic message is a failed attempt by the user's electronicsystem to log into a service provided by the solution server (see step 1in FIG. 2). The specific information being requested in this embodimentis a reset password for logging into the service. This reset passwordmay be expressly requested (“Please send me a reset password”), or itmay be implicitly requested (“Please send me information needed to resetmy password”), or it may be information discerned as being necessary bythe solution server (i.e., if the user's attempt to login fail, thesolution server will “know” to send the user the text/SMS message withthe requisite PIN, as described herein).

As described herein, in one embodiment of the present invention theuser's electronic system (element 202 in FIG. 2) comprises a computer(element 208 in FIG. 2) and a cell phone (element 210 in FIG. 2). In oneembodiment, the computer exchanges network traffic messages with thesolution server, and the cell phone receives the text message from thesolution server.

In one embodiment of the present invention, in response to the textmessage log containing no record of the text message from the solutionserver within the predetermined length of wait time, the capture servergenerates and transmits an instruction to the computer to re-send thenetwork traffic message requesting the specific information from thesolution server. That is, in one embodiment of the present invention, ifthe SMS message never appears on the cell phone log within a predefined(e.g., timeout) period of time, then the capture server sends a messagedirectly to the computer 208, instructing the user to re-try logginginto the service desired from the solution server. This will resultin 1) the user using the correct original password/login procedure, or2) the solution server 204 once again sending the text/SMS message withthe reset PIN.

In one embodiment of the present invention, the capture server 214determines that the cell phone 210 is within a dead reception zone inwhich the cell phone is unable to receive the text message. That is,assume that the cell phone 210 includes a GPS sensor (e.g., GPS sensor124 shown in FIG. 1). Assume further that 1) the capture server 214 hasa record of areas within which cellular service from cellular network207 is unavailable, and that 2) the capture server 214 is nonethelessable to receive GPS data via from the user's electronic system 202 viathe Internet 206 (assuming that the cell phone 210 and the computer 208are able to communicate with each other, as in the scenario in which thecomputer 208 and cell phone 210 are simply components of a same “smartphone”). Thus, the capture server 214 is subsequently able to identifymovement of the cell phone 210 out of the dead reception zone. Inresponse to identifying that the cell phone 210 has moved out of thedead reception zone, the capture server 214 then issues an instructionto the solution server 204 to re-send, to the cell phone 210, the textmessage that includes the specific information being requested (e.g., aPIN number and/or instructions for resetting the login page, password,etc. for the service being requested from the solution server 204).

In another embodiment, the position of the cell phone 210 (and thuspotentially being within a dead reception zone in which text messagesare unable to be received) is established by an interrogation of a radiofrequency identification (RFID) chip that is on board the cell phone210. The interrogation is performed by a radio transceiver thatinterrogates the RFID chip. If the RFID chip responds within the deadreception zone, then the radio transceiver sends a signal to amonitoring server (e.g., one of the system(s) 152 shown in FIG. 1) on alocal network (e.g., hardwired). The monitoring server then providesinformation to the capture server 214 and/or the solution server 204that the cell phone 210 is in an area in which it is unable to receivetext messages.

In one embodiment of the present invention, the capture server 214detects a precursive message from the computer 208, where the precursivemessage has been predetermined to indicate a probability, above apredefined likelihood, that the specific information (e.g., PIN and/orreset instructions) will be requested subsequent to the computer 208sending the network traffic message to the solution server 204. Anexemplary precursive message may be a second or third unsuccessfulattempt to log into a service provided by the solution server 204. Logicwithin the capture server 214, seeing these unsuccessful attempts in themirror device 212, will then predict that the user will try one lasttime to log in without success (at which time the solution server 204will “lock” that user out). Thus, in response to detecting theprecursive message(s), the capture server 214 will issue an instructionto the solution server 204 to buffer (e.g., within a buffer 224 shown inFIG. 2) the text/SMS message containing the specific information (e.g.,PIN and reset instructions). Thus, the text/SMS message will beavailable for immediate transmission to the SMS gateway 218, in order toavoid delays during which the user will not know what is happening tohis failed request.

In one embodiment of the present invention, in response to the textmessage log (element 222 in FIG. 2) containing a record of the textmessage from the solution server, the capture server compares the textmessage from the solution server with the text message found in the textmessage log. That is, assume that the solution server 204 is able togenerate the text/SMS message itself. In this embodiment, the captureserver 214 has a copy of the original text/SMS message as capturedduring step 4 in FIG. 2. The capture server 214 also has a copy of thereceived text/SMS message from the log 222 in the cell phone 210. Inresponse to the text message from the solution server 204 failing tomatch the text message found in the text message log 222, the captureserver will issue an alert (to the computer 208, the solution sever 204,and/or to a third part monitoring server—not shown in FIG. 2) thatindicates that the text message has been corrupted.

In one embodiment of the present invention, if the text messagetransmitted from the solution server (step 4 in FIG. 2) and the textmessage that was actually received by the cell phone (as shown in log222 in FIG. 2) do not match, then the capture server 214 will issue analert indicating that the text message has been intercepted by a thirdparty system that is unauthorized to receive the text message. That is,as depicted by step 5′ in FIG. 2, an improper system 226 (e.g., anunauthorized cell phone, a server being used by a hacker, etc.) hasintercepted the text/SMS message at the SMS gateway 218. The user of theimproper system 226 has returned the intercepted text/SMS message backto the SMS gateway 218, as shown in step 8. Thus, the text/SMS messagebeing sent in step 5 depicted in FIG. 2 is actually thecorrupted/coopted text/SMS message depicted in step 8 in FIG. 2. Notethat this interception has resulted in a slight change to the text/SMSmessage, such as a newly-added record of an address of the intermediaryrecipient (improper system 226), an unexplained time delay, a change inthe PIN found in the original text/SMS message sent from the solutionserver 204 and that found in the received text/SMS message stored in thelog 222 of the authorized cell phone 210, etc. Such anomalies areinterpreted as evidence of an unauthorized interception of the text/SMSmessage that contained the PIN and instructions to reset the login page.

In one embodiment of the present invention, the network traffic message(e.g., from steps 1-3 in FIG. 2) includes a first identifier of a userof the user's electronic device 202, and the text message (e.g., fromsteps 4-5 in FIG. 2) includes a second identifier of the user of theuser's electronic device 202. That is, both the Internet traffic and thecell phone traffic contain identifications of the same user who is usingthe computer 208 and the cell phone 210. In one embodiment of thepresent embodiment, in response to the text message log 222 containing arecord of the text message from the solution server 204, the captureserver 214 compares the first identifier of the user from the networktraffic message (e.g., from steps 1-3 of FIG. 2) to the secondidentifier of the user from the text message (e.g., from steps 4-5 ofFIG. 2). In response to the first identifier of the user from thenetwork traffic message failing to match the second identifier of theuser from the text message, the capture server 214 issues an alert (tothe solution server 204, to the computer 208, to the cell phone 210,and/or to a monitoring service—not shown in FIG. 2) indicating that thetext message has been erroneously sent to a wrong cell phone.

Note that any methods described in the present disclosure may beimplemented through the use of a VHDL (VHSIC Hardware DescriptionLanguage) program and a VHDL chip. VHDL is an exemplary design-entrylanguage for Field Programmable Gate Arrays (FPGAs), ApplicationSpecific Integrated Circuits (ASICs), and other similar electronicdevices. Thus, any software-implemented method described herein may beemulated by a hardware-based VHDL program, which is then applied to aVHDL chip, such as a FPGA.

Having thus described embodiments of the present invention of thepresent application in detail and by reference to illustrativeembodiments thereof, it will be apparent that modifications andvariations are possible without departing from the scope of the presentinvention defined in the appended claims.

1-13. (canceled)
 14. A computer program product for monitoring deliveryof text messages related to network traffic between a user's electronicsystem and a solution server, the computer program product comprising acomputer readable storage medium having program code embodied therewith,wherein the computer readable storage medium is not a transitory signalper se, and wherein the program code readable and executable by aprocessor to perform a method comprising: capturing, by a captureserver, a network traffic message from a user's electronic system to asolution server, wherein the capture server is capable of monitoring anetwork over which the network traffic message is transmitted, andwherein the network traffic message is a request for specificinformation from the solution server; in response to capturing therequest for the specific information from the solution server,capturing, by the capture server, a text message from the solutionserver to a text message gateway, wherein the text message isconstructed to include the specific information being requested, whereinthe text message is addressed to the user's electronic system, andwherein the capture server is unable to monitor a wireless network usedto communicate between the text message gateway and the user'selectronic system; monitoring, by the capture server, a text message logwithin the user's electronic system, wherein the text message logcontains a record of text messages received by the user's electronicsystem; and in response to the text message log containing no record ofthe text message from the solution server within a predetermined lengthof wait time, the capture server generating and transmitting an alertmessage to the solution server.
 15. The computer program product ofclaim 14, wherein the user's electronic system comprises a computer anda cell phone, wherein the computer exchanges network traffic messageswith the solution server, and wherein the cell phone receives the textmessage from the solution server, and wherein the method furthercomprises: in response to the text message log containing no record ofthe text message from the solution server within the predeterminedlength of wait time, the capture server generating and transmitting aninstruction to the computer to re-send the network traffic messagerequesting the specific information from the solution server.
 16. Thecomputer program product of claim 14, wherein the user's electronicsystem comprises a computer and a cell phone, wherein the computerexchanges network traffic messages with the solution server, and whereinthe cell phone receives the text message from the solution server, andwherein the method further comprises: determining, by the captureserver, that the cell phone is within a dead reception zone in which thecell phone is unable to receive the text message; identifying, by thecapture server, movement of the cell phone out of the dead receptionzone; and in response to identifying that the cell phone has moved outof the dead reception zone, issuing, by the capture server, aninstruction to the solution server to re-send, to the cell phone, thetext message that includes the specific information being requested. 17.The computer program product of claim 14, wherein the user's electronicsystem comprises a computer and a cell phone, wherein the computerexchanges network traffic messages with the solution server, and whereinthe cell phone receives the text message from the solution server, andwherein the method further comprises: detecting, by the capture server,a precursive message from the computer, wherein the precursive messagehas been predetermined to indicate a probability, above a predefinedlikelihood, that the specific information will be requested subsequentto the computer sending the network traffic message to the solutionserver; and in response to detecting the precursive message, issuing, bythe capture server, an instruction to the solution server to buffer thetext message containing the specific information.
 18. The computerprogram product of claim 14, wherein the method further comprises: inresponse to the text message log containing a record of the text messagefrom the solution server, the capture server comparing the text messagefrom the solution server with the text message found in the text messagelog; and in response to the text message from the solution serverfailing to match the text message found in the text message log, thecapture server issuing an alert indicating that the text message hasbeen corrupted.
 19. The computer program product of claim 14, whereinthe method further comprises: in response to the text message logcontaining a record of the text message from the solution server, thecapture server comparing the text message from the solution server withthe text message found in the text message log; and in response to thetext message from the solution server failing to match the text messagefound in the text message log, the capture server issuing an alertindicating that the text message has been intercepted by a third partysystem that is unauthorized to receive the text message.
 20. A systemcomprising: a processor, a computer readable memory, and a computerreadable storage medium; first program instructions to capture a networktraffic message from a user's electronic system to a solution server,wherein the system is capable of monitoring a network over which thenetwork traffic message is transmitted, and wherein the network trafficmessage is a request for specific information from the solution server;second program instructions to, in response to capturing the request forthe specific information from the solution server, capture a textmessage from the solution server to a text message gateway, wherein thetext message is constructed to include the specific information beingrequested, wherein the text message is addressed to the user'selectronic system, wherein the system is unable to communicate with thetext message gateway, and wherein the system is unable to monitor awireless network used to communicate between the text message gatewayand the user's electronic system; third program instructions to monitora text message log within the user's electronic system, wherein the textmessage log contains a record of text messages received by the user'selectronic system; and fourth program instructions to, in response tothe text message log containing no record of the text message from thesolution server within a predetermined length of wait time, generate andtransmit an alert message to the solution server; and wherein the first,second, third, and fourth program instructions are stored on thecomputer readable storage medium and executed by the processor via thecomputer readable memory.